Chat with us, powered by LiveChat

Shipping/Return policy

SHIPPING POLICY

We ships to the contiguous United States . Online orders ship Monday through Friday, excluding holidays. Orders placed after 12:00pm PST will begin processing the next business day. Orders placed Friday will begin processing the following Monday. Please allow 2-3 business days for your order to processed before it is shipped. We do not ship to PO, FPO and AFO address. For the purpose of security and fraud prevention we require that shipping address must match billing address. Standard delivery arrives in 5- 7 business days. We provide free shipping on all orders $99 or more. Expedited delivery is available at additional charge during checkout.

Tracking Delivery

You will receive an email containing the tracking number after the order is dispatched. Please visit fedex.com to check the current status of your shipment. You can also find the tracking number in your order history panel in your account when you login.

RETURN POLICY

We committed to ensuring that all customers are satisfied with their purchase and service. As part of this commitment, returns are accepted up to 14 days after the order has been delivered. If merchandise is not in its original condition or is returned without RMA number, the return will not be accepted and will be returned at the expense of the customer. Upon issuance of RMA, customer is allowed up to 2 weeks to return the merchandise. If the merchandise is not received by us during this time frame, the RMA will be considered void and no future return can be initiated for same item(s). All labels and tags must remain intact in order to return the merchandise along with any accompanying materials that were originally included.

How to return

If you already have an account with us then please log-in to your account to initiate return, click here to sign-in

If you checked out as guest then click here to initiate return for guest orders.


Refunds

All refunds will be issued to the original form of payment for the purchase. Original shipping, handling, and/or other charges are not included in the refund. If an account was not originally created at the time of purchase, create an account using the same email used to make the purchase. Once your return is processed, you will receive an email confirmation. Please allow up to 7 business days to process the refund. For the credit to be reflected in your account, allow up to 2 weeks.


Cancel an Order

Once an order is shipped, you may not cancel your order; however returns may be initiated.


Copyright@2018 ItsItPlace | All Rights Reserved